FAQs

FAQs

Do you have a question?

Below you'll find answers to the frequently asked questions about the Festival of Marketing. If you need any further help please get in touch via our form, email (hello@festivalofmarketing.com) or by calling: +44(0) 20 7970 4775.

Accessing Festival on demand

Where do I watch the sessions?

Pass holders will be able to access video on demand sessions here: www.festivalofmarketing.com/2020-streams/agenda

To watch any session, you will need to login to your account and book your space on the session itself (by clicking on the icon of the seat). You will then be able to click into the session itself and click play on the session video.

How do I log in to take part in Festival and watch sessions?

You will need to have a valid Festival Pass to be able to access the sessions on demand. Once you have a Festival Pass, please follow these steps.

1) Head to Festival of Marketing's agenda page.

2) Click on the purple button prompting you to log in:

Log in button

3) This pop-up box will appear. Please use the same email address you used to register for your pass.

log in 2

4) If you know your ticket number, you will be able to access your account immediately, if not we will send a confirmation link to the email you registered with. You will need to click the link within this email to authenticate your account, check your junk and spam folders if you can’t find the email.

5) Once you have successfully logged in, you can book a session by clicking on the seat icon, you will then be able to watch the session on demand.

If you need any help, please get in touch or call +44(0)20 7970 4775.

Do I need to book onto sessions to watch them on demand?

To watch any session on demand you will need to book a place. You can do this by logging into your account and clicking on the seat icon next to the session you wish to watch. For a step-by-step guide to this process, please see the question below.

How do I book my space within sessions?

Please note, you will need to book a space on any sessions you want to watch on demand.

You will need to have a valid Festival Pass to be able to be able to book your sessions. Once you have a Festival Pass, please follow these steps.

1) Head to Festival of Marketing's agenda page.

2) Click on the purple button prompting you to log in:

Log in button

3) This pop-up box will appear. Please use the same email address you used to register for your pass.

log in 2

4) If you know your ticket number, you will be able to access your account immediately, if not we will send a confirmation link to the email you registered with. You will need to click the link within this email to authenticate your account, check your junk and spam folders if you can’t find the email.

5) Once you have successfully logged in, you can book a session by clicking on the seat icon, you will then be able to watch the session on demand by clicking into the session itself and playing the video. Note you may need to refresh the page to complete this process.

If you need any help, please get in touch or call +44(0)20 7970 4775

How do I access Festival on demand? Do I require any specific equipment or software?

We recommend the below system requirements for watching keynote sessions:

Desktop Browsers:

OS

Browser Name

Supported Browser Version

Windows Internet Explorer IE 11
Windows Edge Latest official version
Windows, OS X Firefox Latest official version, Latest Extended Support version
Windows, OS X Chrome Latest official version
OS X Safari Latest official version

 

Mobile Devices:

OS

OS Version

Browser

iOS iOS 11 and up (official versions) Safari
Android Android 7.x and up (official versions Chrome

 

Please see the question below for the specific requirements for participating in workshops. 

I can’t access the sessions on demand and need help

Our team can assist you, please get in touch or call +44(0)20 7970 4775. Please provide detailed information, so that we can resolve your issue as quickly as possible.

How long will the content be available to watch on demand?

Sessions will be available for pass holders to watch on demand until the end of October 2020. Access to watch on demand is available for pass holders here.

To watch the session, you will need to login and book your seat within the session by clicking the "seat icon", you may need to refresh your page after doing this. You will then be able to click the play button on the video to watch the session. For more detailed instructions please see the FAQ: How do I book my space within sessions?

Community

How do I use the Community networking tool?

You can use Community to message other delegates. Only valid ticket holders can access Community.

Please use the form here to enter the email address associated with your Festival ticket, and your ticket number. You can find your ticket number within the confirmation email that you received when purchasing your ticket. If you have any issues accessing the Community, please get in touch.

How do I edit my public Community profile or add a photo?

Inside the Community, you will see a photo icon in the top right corner. Please select “Edit Profile”.

You must be logged into the Community, using your ticket email address and ticket number, in order to access your profile.

How do I check my messages and Inbox within the Community?

Inside the Community, you will see a message icon in the top right corner. Please select this to view your Inbox

You must be logged into the Community, using your ticket email address and ticket number, in order to access your profile.

How do I leave the Community?

Inside the Community, you will see a photo icon in the top right corner. Please select “Leave Community”.

You must be logged into the Community, using your ticket email address and ticket number, in order to access your profile.

Registering and purchasing a pass

What is the price of a Digital Festival Pass?

A Digital Festival Pass costs £249+VAT. Find out more.

Or book as a group of 5+ for an even better rate! Simply select 5 or more digital Festival Passes and you'll only pay £199+VAT per pass.

How can I book a pass for Festival and is there a deadline?

Digital Festival Passes can be booked on the Festival of Marketing website. You will need to fill out the online registration form with your personal details and company details. To purchase a pass, click here.

Your Digital Festival Pass can be bought at any time before Friday 30 October. Your pass will include access to video on demand until Saturday 31 October, so the sooner you get your pass, the more time you’ll have to watch all of Festival’s content.

Can I register multiple people at once?

Yes. You will be able to purchase multiple Digital Festival Passes in one transaction.

A group rate of £199+VAT per pass is available when you book 5 or more passes within one order. Get in touch if you're interested in registering a large group to find out more.

Can I share my registration with others in my team?

No. Digital Passes are personal and non-transferable.

I am having trouble registering - who can I contact?

If you are experiencing difficulties with the registration form, please contact the Festival of Marketing team by clicking  here

I bought a Festival Pass for Festival of Marketing before it became a digital event. What happens to that Pass?

Please contact Jack Burrows to find out more, he is available by email at jack.burrows@centaurmedia.com or by phone on +44(0) 20 7970 4775.

Are there any press opportunities at the Festival of Marketing?

Yes, if you are the member of the press, please contact Sarah and Pia from Pumpkin PR here: sarah@pumpkin.uk.com & pia@pumpkin.uk.com.

General

When and where does the Festival take place?

The Festival of Marketing took place online 5-9 October 2020. However, it’s not too late to benefit from all the learning Festival had to offer! Get a Digital Festival Pass to receive video on demand access to the sessions until the end of October 2020.

Get your pass here.

Is Festival of Marketing CPD accredited?

Yes, you'll earn a CPD hour for each hour of Festival content that you watch. Get in touch with the team after Festival to receive your CPD certificate.

Please note that sessions watched as part of video on demand also provide CPD hours, so make sure you’ve watched all the sessions you want to watch before getting in touch, to ensure your CPD certificate reflects all your learning.

Festival of Marketing

5-9 October

WATCH ON DEMAND