Decibel Insight reveals exactly how users behave on websites and apps, making it easy for enterprise businesses to quantify and improve the customer experience at every digital touchpoint.
Powered by machine learning, our award-winning technology processes hundreds of revolutionary behavioral metrics – from mouse movements and device rotations, to pop-ups and errors – and automatically surfaces poor or unusual experiences on your website or app. Through easy-to-action insights, video replays and data visualizations, Decibel’s analytics software provides an accurate picture of every user’s on-page experience and alerts you to the cause and scale of any problems.
The world’s largest brands – including Lego, General Motors, British Airways, and AllState Insurance – use Decibel Insight to pinpoint opportunities to improve the customer experience and collaborate across their organizations to put the customer first.
Don't miss our session Putting the customer first: Digital Experience Transformation in under a year (day 2, Insights Stage, 11.30am).