Chief Customer and Membership Officer, The Co-operative Group
Matt has had a diverse career both as a CEO and a Chief Customer Officer, leading customer functions of real scale. His remit and expertise have led him to a deep knowledge and understanding in digital product and technology, big data, customer and brand marketing, loyalty and general commercial management. Matt has been the Chief Customer Officer at Tesco, Saga and now the Co-Op where his remit is customer facing technology and data, consumer marketing, community and corporate communications, innovation and membership. He started his career at Procter & Gamble in brands, and has held various leadership and positions in Omnicom, Saatchi & Saatchi, and HAVAS. He has a master’s in coaching and is also the non-executive Chairman of UNiDAYS.