FAQs

We've answered some of your most frequently asked questions below.

Can't find what you are looking for? Please contact the Festival team at  info@festivalofmarketing.com and someone will be in touch.

General

When and where does the Festival take place?

The Festival of Marketing will take place on 9-10 October 2019 and will be held at London's Tobacco Dock (Wapping Ln, St Katherine's & Wapping, E1W 2SF). The closest station is Shadwell, only one stop from Bank. 

There is parking available at the Tobacco Dock Car Park off Wapping Ln (E1W 3HZ), for £5 per car per day. 

For more travel information, please click here

 

I will be staying London during the Festival - do you offer preferential hotel rates?

Hotel bookings can be made through The Hotel & Conference Company who have been appointed as the official hotel booking agency for the Festival of Marketing. They have negotiated discounted rates for hotels near the Tobacco Dock for sponsors and visitors. 

For more information, please click here.

Bookings

How can I book a pass for Festival?

Passes can be booked on the Festival of Marketing website. You will need to fill out the online registration form with your personal details and company details. 

What are the different passes and how much do they cost?

There are a variety of ticket types on offer, giving a range of different access at the Festival.

Ticket Types: 

Festival Lite Pass allows Festival City Access and Festival After-Dark access, as well as the drinks reception. These tickets are £895 +VAT. 

Festival Pass allows fast track entry and session booking, plus access to Festival City, Festival After-Dark and workshops. It also allows access to all content post-Festival. The pass includes lunch on both days and the drinks reception. Festival Passes are £1095 + VAT. 

Platinum Pass gives the most access, offering all that the Festival Pass offers and more. It also includes reserved headline stage seating, access to the speaker-VIP lounge, and a meet and greet with a headliner. These tickets are £1995 + VAT. 

The Group Pass is for 5 or more people, which provides fast-track entry, session book, workshop access, and access to Festival City and Festival After-Dark. This pass also includes access to all content post-Festival. It includes lunch on both days and the drinks reception. The Group Passes will be £795 + VAT per person. 

Econsultancy subscribers, MW MiniMBA graduates and Oystercatchers Club members also receive special rates. Please contact your account manager for more information. 

Are there special rates for Young Marketers?

Yes, we offer special rates for young marketers (under 25's). For more information, please contact info@festivalofmarketing.com.

Need a little help signing off your ticket with senior management?  We've got you covered with a letter explaining exactly what you can gain from attending the festival. All you need to do is complete the short form here, and send the letter over to the person who signs off on your attendance. 

Can charities get special rates?

Yes, we also offer special rates for charities. Please contact info@festivalofmarketing.com for more information. 

Is there a registration deadline?

No. Festival passes can be bought at any time online, and even onsite at Tobacco Dock on the days of the Festival. 

Can I register multiple people at once?

Yes. After you create your registration profile online, you will be able to add Festival passes to your basket for as many delegates as you want. 

I don't yet know the details of the delegates who will be attending - can I still register them?

Yes. You can add your delegates as TBC's when you register and then the Festival team will be able to update your records at a later date. 

I am having trouble registering - who can I contact?

If you are experiencing difficulties with the registration form, please contact the Festival of Marketing team on info@festivalofmarketing.com

How do I collect my badge?

You will be able to download your badge from your online account as soon as payment has been made. Your e-pass will serve as your badge on the day - just  print it in colour  and bring it with you onsite to make use of the priority entrance lane. If for any reason you are not able to print your pass, a dedicated registration team will be at the venue on the day to help you print your badge. 

Can I split a pass with a colleague?

No. Passes are two-day, personal and not-transferable. Our staff will be running ID checks throughout the two days. 

Payments

How can I pay for a Festival ticket?

You can pay for your order through the online registration system. We accept Credit and Debit cards and we are also able to invoice companies for orders above £2,000. 

If I pay by invoice, when can I expect to receive it?

You will receive your invoice within 3 days of completing your order. Please make sure any relevant PO numbers are submitted with your order. 

Cancellations and Amendments

How can I cancel my booking?

As per our T&Cs, once a booking has been made you are not able to cancel it and receive a refund. However, we are more than happy to help you change the details of your booking and transfer your pass to a colleague. Please email us on info@festivalofmarketing.com and a team member will assist you. 

Can I receive a refund or credit note if I cancel?

No. Bookings are non-refundable and cannot be cancelled, however we can change the details of the booking and transfer your pass to a colleague if you cannot attend. Please email us on info@festivalofmarketing.com and a team member will assist you.   

Can I change the name of a booked delegate?

Yes. Please email the team on info@festivalofmarketing.com and a team member will assist you. 

Is there a deadline to make a name change?

Yes. Please communicate all relevant name changes at least three days before the Festival of Marketing opens its doors. 
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Festival of Marketing

9 - 10 October 2019 

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