FAQs

FAQs

General

When and where does the Festival take place?

The Festival of Marketing will take place on 7-8 October 2020 and will be held at London's Tobacco Dock (Wapping Ln, St Katharine's & Wapping, E1W 2SF). The closest station is Shadwell, only one stop from Bank. 

There is parking available at the Tobacco Dock Car Park off Wapping Ln (E1W 3HZ), for £5 per car per day. 

For more travel information, please click here

 

COVID-19 coronavirus: information for our customers

The World Health Organisation’s recommendation is that travellers take usual precautions and familiarise themselves with the suggested safety precautions. The Festival of Marketing is proceeding as planned; however, we will continue to monitor the situation closely and will provide updates as necessary.

Booking

How can I book a pass for Festival?

Passes can be booked on the Festival of Marketing website. You will need to fill out the online registration form with your personal details and company details. To find out more about different ticket types, and to purchase a pass, click here.

Is there a registration deadline?

No. Festival passes can be bought at any time online, and even onsite at Tobacco Dock on the days of the Festival. 

Can I register multiple people at once?

Yes. After you create your registration profile online, you will be able to add Festival passes to your basket for as many delegates as you want. 

I don't yet know the details of the delegates who will be attending - can I still register them?

Yes. You can add your delegates as TBC's when you register and then the Festival team will be able to update your records at a later date. 

I am having trouble registering - who can I contact?

If you are experiencing difficulties with the registration form, please contact the Festival of Marketing team by clicking here

Can I split a pass with a colleague?

No. Passes are two-day, personal and not-transferable. Our staff will be running ID checks throughout the two days. 

Can I attend as a student?

The Festival of Marketing is a marketing event for senior marketing professionals and visitors who book a ticket and/or attend should be involved in, or have a job role specific to, the marketing industry.

Students are not permitted to attend the Festival of Marketing. 

Pricing

What are the different passes and how much do they cost?

There are a variety of ticket types on offer, giving a range of different access at the Festival. All passes provide access to the content across the 12 stages. 

Ticket Types: 

Festival Lite Pass allows Festival City Access and Festival After-Dark access, as well as the drinks reception. 

Festival Pass allows session booking plus access to Festival City, Festival After-Dark and workshops. It also allows access to all content post-Festival. The pass includes lunch on both days and the drinks reception. 

Platinum Pass gives the most access, offering all that the Festival Pass offers and more. It also includes reserved headline stage seating, access to the speaker-VIP lounge, and a meet and greet with a headliner. 

The Group Pass is for 5 or more people, it includes, session booking, workshop access, and access to Festival City and Festival After-Dark. This pass also includes access to all content post-Festival. It includes lunch on both days and the drinks reception. 

If you are an Econsultancy subscriber, a MW MiniMBA graduate, a Marketing Week Print Subscriber, a Marketing Week Premium subscriber, an Oystercatchers Club member, or a Past Delegate, then you could be missing out on some very special rates. Please get in touch to find out more. 

To see ticket prices and to find out more, click here.

Are there special rates for Young Marketers?

Yes, we offer special rates for young marketers (under 25's). For more information, click here.

Can charities get special rates?

Yes, we also offer special rates for registered charities and non-profit organisations. Please contact us for more information. 

Is there a discount available for attending as a group?

Yes, we have some excellent group booking rates available for groups of 5 and more, and exclusive bespoke packages available for groups of 11+, find out more here.

Interested in attending as a group? Get in touch

Payments

How can I pay for a Festival ticket?

You can pay for your order through the online registration system. We accept Credit and Debit cards and we are also able to invoice companies for orders above £2,000. 

If I pay by invoice, when can I expect to receive it?

You will receive your invoice within 3 days of completing your order. Please make sure any relevant PO numbers are submitted with your order. 

Cancellations and Amendments

How can I cancel my booking?

As per our T&Cs, once a booking has been made you are not able to cancel it and receive a refund. However, we are more than happy to help you change the details of your booking and transfer your pass to a colleague. Please email us on hello@festivalofmarketing.com and a team member will assist you. 

Can I receive a refund or credit note if I cancel?

No. Bookings are non-refundable and cannot be cancelled, however we can change the details of the booking and transfer your pass to a colleague if you cannot attend. Please email us on hello@festivalofmarketing.com and a team member will assist you.   

Is there a deadline to make a name change?

Yes. Please communicate all relevant name changes at least three days before the Festival of Marketing opens its doors. 

Venue Health & Safety

Accessibility at Tobacco Dock

Tobacco Dock work proactively to provide an environment for visitors, contractors and staff that is inclusive, addresses the needs of all users and is accessible.

As a 200-year-old Grade 1 listed building, there are naturally some challenges in the potential to make modifications; however the venue has taken all reasonable measures to ensure that the beautiful space can enjoyed by everyone despite structural limitations, and continually looks to improve where possible.

Accessibility entrance and navigating the venue throughout your visit

When arriving at Tobacco Dock, please use the Wapping Lane Gate entrance for step free access onto the Quayside area, where a member of the security team will be on hand to provide assistance and direct you accordingly.

All rooms within the venue are solid floors with carpet; all outdoor and connecting walkway spaces are flagstones.

Several of the rooms and toilets have a step to access; for each of these spaces there will be access ramps in position.

All areas of the venue are accessible to wheelchair users, and for those who need step free access between Ground Floor (entrance level) and the Vaults (lower level) the Quayside lift is available. When you arrive at the venue, if in doubt please let staff know if you will need to use the lift so that they can show you its location.

Accessibility transport options to the venue

Tube, Overground & DLR

Shadwell DLR station is 300m to Tobacco Dock, Wapping Lane gate, and is the nearest station with a lift platform (unlike Shadwell Overground Station, or Wapping Overground Station).

Shadwell DLR is one stop from both Bank & Tower Gateway stations, two stops from Canada Water and four stops from Canary Wharf, all of which have step free access.  For more details on Shadwell see here.
For more details on all step free access around the London rail network, please see here.

 

Bus

There is a bus stop (Stop J) directly outside the venue on Wapping Lane, which is 150 metres from the Wapping Lane entrance and 50 metres from the Pennington Street Entrance, serviced by route 100 from St Paul or route D3 from Leamouth.

All of London’s 8,000 buses are equipped with: a ramp that can be deployed to assist entry & exit, lowering capabilities to ensure their ramp matches the height of the pavement where possible, completely flat lower deck for wheelchair users, dedicated parking space for wheelchair users that should be vacated by the public and high visibility handrails.

For more information, please see TFL's Transport Accessibility Page.

 

Accessible Parking Near Tobacco Dock

There is a large public car park opposite Tobacco Dock on Wapping Lane, with a lift to all floors, and step-free access to enter/exit; operating hours and rates here.

There is limited street parking, which has operating restrictions, full details of which can be found here.

There are currently no public Blue Badge spaces in the vicinity of the venue.

Toilets at the venue

All of the toilets at Tobacco Dock are DDA compliant and have been recently refurbished. Accessible toilets are located on both levels of the building, if you need any help locating the toilets please speak to a member of staff. All DDA toilets are locked with a Radar key, which we recommend you bring with you; if you don’t have a key with you, please speak to any member of staff who will be able to help.

Smoking facilities at the venue

No vaping or smoking of cigarettes is permitted within the venue. 

There is a smoking area with a smoking bin at the front of Tobacco Dock, on the Quayside.

Festival of Marketing

7 - 8 October 2020 

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