2021 VOD March


How to master your customer engagement strategy across channels - with live Q&A

24 Mar 2021

How can brands empower themselves to have more meaningful conversations with their customers, when consumers adapt to new devices and channels quicker than the brands do? To reach your customers effectively, you need to ensure that you have the right technology—one that allows you to listen and understand your consumers to support responsive, relevant, and deeply human brand experiences. In this discussion, we’ll chat about how cross-channel engagement can help brands from acquisition to onboarding, and retention to loyalty, which leads to building long-term customer relationships.  


Catherine Allan, Associate Director CRM - Babylon Health
Georgia Harrison, Director, Customer Success EMEA - Braze
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Festival of Marketing